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Our current turnaround time for custom hat delivery is 3-6 weeks from payment. Since each hat is handmade to order, we truly appreciate your patience. Depending on the design, creating your custom hat could take several hours or days, so please keep this in mind.
Once your order is placed, it will be added to the queue. While we aim to get your hat to you as quickly as possible, we never rush the process to ensure top-quality craftsmanship. You will be contacted and kept in the loop throughout this process to ensure your custom hat is true to you.
If you are ordering a plain hat, with or without additional initial branding from one of our collection, our shipping policy states that the delivery time will fall within 3-5 working days unless stated otherwise in the purchase description. Additionally, please refer to our return policy for any information regarding exchanges or returns.
Shipping costs may vary depending on your selected method and delivery location.
Trucker Hats: Minimum £2.99 for UK shipping using Royal Mail tracked postage.
Custom Hat/Plain Hat Orders: For our custom hat delivery, there is a set shipping fee for both our custom made cowboy hats and our plain collections, which varies depending on your location within the UK or EU.
Notepads & Cards: These items incur a small additional shipping charge, as outlined on the item purchase page.
If you have any questions about our shipping policy or need a quote for international delivery, please don’t hesitate to contact us.
Returns & Shipping Policy
Thank you for supporting Homebysunday. Each custom hat delivery is carefully prepared and packaged with our utmost attention and care, ensuring that expectations are clear for both you and us.
Please note that any hat that has been personalised specifically for you—such as those featuring your initials, custom branding, or bespoke design elements—is non-returnable, as these items cannot be resold.
If your hat arrives with any damage caused during transit, please contact us immediately. We will review each situation under our return policy and work towards a fair resolution when appropriate.
It’s important to understand that if a personalised hat does not meet your personal preference upon receipt, this does not qualify for a return or refund due to the custom nature of the item.
Standard Returns
Returns are not free of charge, and the return shipping cost is £8.15 (Royal Mail tracked, signed, and insured). A prepaid shipping label will be provided by Homebysunday via email. This label comes with the appropriate insurance required to safely return your hat based on its value.
All returned items must be in their original condition, unworn, and free from makeup marks or damage.
Delivery Information:
Our notepads and card orders are shipped directly from our supplier via Royal Mail Second Class. Shipping typically takes 1-5 business days, so you can expect prompt custom hat delivery for items ordered. Please note that production days do not include Thursday, Friday, Saturday, or Sunday.
Returns Policy:
If you receive an incorrect item or need to return a product for any reason, please contact us at homebysunday@outlook.com within 5 days of receipt. To initiate a return, ensure the item is unused and in its original packaging. Our return policy is straightforward, and we will provide you with further instructions on how to proceed.